Are you seeking an online chat job?
Online chat jobs can be done remotely from a home office or other location with a reliable internet connection.
If you hate talking on the phone, being a chat support agent may be just right for you.
With the rise of remote work and the gig economy, more and more people are seeking flexible employment opportunities that will allow them to work from home.
Did you know that work-from-home chat jobs are some of the most popular work-from-home jobs available online?
Because online chat jobs are among the top work-from-home online jobs, it’s an excellent choice if you prefer to communicate through text rather than voice.
There are plenty of remote online chat jobs that don’t require you to use a phone.
But
What are chat jobs?
Online chat jobs are positions that involve providing customer support or assistance through email or live chat over the Internet.
As a chat agent, your primary responsibilities may include answering customer inquiries, troubleshooting issues, providing technical support, and offering guidance and advice.
You may also be responsible for processing orders, resolving complaints, and escalating issues to higher-level support teams when necessary.
Remote chat jobs can be found in a variety of industries, including healthcare, technology, customer service, and retail.
Many companies offer flexible schedules and opportunities for part-time or full-time work.
Some online chat jobs may require prior experience in customer service, technical support, or a related field, while others may offer training and support to help you develop the skills you need for the role.
Here are some of the best online chat jobs you can do from home:
6 top Online Chat Jobs
These jobs are ideal for someone who can type fast and accurately and multitask.
You can test and improve your typing speed at 10FastFingers.
1. Customer Service Representative
Many companies offer customer support through online chat, and as a chat representative, you would be responsible for assisting customers with their inquiries, and complaints.
This is a popular option for persons who have experience in customer service.
This online customer service job requires proper written communication skills.
2. Virtual Assistant
As a virtual assistant, you would be responsible for a variety of tasks, including scheduling appointments, responding to emails, and managing social media accounts.
While some virtual assistant jobs may require phone communication, many only require online chat and email communication.
3. Chat Moderator
The primary role of chat moderators is to monitor online communities, forums, and chat rooms to ensure that users are following the rules and behaving appropriately.
You may also be responsible for answering user questions, escalating issues to higher authorities, and creating engaging content for the community.
4. Technical Support Representative
If you have experience with technical troubleshooting and enjoy helping others, a tech support chat representative may be a good fit for you.
As a tech support rep, you would be responsible for assisting customers with their technical issues through online chat.
You may also be responsible for documenting and escalating issues as needed.
5. Sales Representative
Sales chat reps are responsible for answering customer inquiries and helping them make purchasing decisions through online chat.
This is a good fit for persons who have experience in sales, copywriting, as well as excellent written communication skills.
9 Remote online chat job companies
If you’re looking for remote jobs as a virtual chat agent, the companies below have some of the best virtual jobs online.
1. Accolade Support
Accolade Support is a company that provides call center support services to small and large businesses.
They provide agents for custom technical support, help desk, order taking, order entry, reservations, telesales, or customer service.
Accolade’s remote chat agents are independent contractors and therefore would not receive any paid time off, 401k benefits, or health insurance.
Requirements: As a chat agent with Accolade, you must have an American accent, excellent verbal and written communication skills as well as some tech support knowledge.
Needed: You’ll need a Windows 7-10 computer that is directly connected to the (hardwired) internet and a headset.
Mac PCs aren’t eligible.
2. Outplex
Outplex is a customer service outsourcing company that hires remote chat agents to provide support to their clients.
Their agents handle general customer queries.
Requirements: As a chat agent with Accolade, you must be American, have a high school diploma or GED, excellent verbal and written communication skills as well as some tech support knowledge.
You should be able to type at least 40-50 words per minute without errors.
Needed: You’ll need a Windows 7-10 computer that is directly connected to the (hardwired) internet and a headset. Mac PCs aren’t eligible.
Base pay rate: $9-14 per hour.
3. Apple At Home Advisor
Apple hires remote workers to provide customer, product, and technical support to its customers.
You can apply whether you’re a college student or someone looking for work part-time or full-time.
With the Apple At Home Advisor program, you’ll receive free resources to develop your career, product discounts, and paid time off.
Requirements: As an Apple advisor, you must have some technical experience with Apple products and excellent writing skills.
You should be able to type at least 35 words per minute without errors.
Needed: Apple will provide you with training, an iMac, and a headset. But, you’ll need internet access. However, the company will reimburse part of your internet costs.
Base pay rate: $18 per hour.
4. Live World
Live World is a company that provides social media customer support.
They hire social media managers and agents who have at least 2-3 years of work experience on social platforms.
Requirements: You must have excellent grammar and typing skills. You should also possess great communication skills.
You should be able to type at least 65wpm without errors.
Needed: You will need to have high-speed internet. If you’re using a laptop, you will need a keyboard and a mouse.
Base pay rate: $8-15 per hour.
5. The Chat Shop
The Chat Shop is a company that offers live chat support services to businesses across the globe.
However, they’re only hiring in US and UK. They frequently hire remote chat agents who are able to multitask and are organized.
As a Live Chat Agent, you’ll handle customer inquiries, resolve issues, generate leads and sales, and ensure high customer satisfaction across multiple live chat sessions.
Requirements: You must have excellent grammar and typing skills. You should also be a Native English speaker.
You should be able to type at least 65wpm without errors.
Needed: The Chat Shop provides training, but you will need to have dual monitors and wired internet. If you’re using a laptop, you will need a keyboard and a mouse.
Base pay rate: $10 per hour.
6. Asurion
Asurion is a technology solutions company that provides support to customers who need assistance with their devices and appliances.
As a remote chat agent with Asurion, you would be responsible for answering customer inquiries, troubleshooting issues, and providing solutions.
Asurion often looks for candidates who have experience working in customer service or technical support.
Requirements: As a chat agent with Asurion, you must pass a background check or drug test, and have a high school diploma or GED.
You should have at least six months of customer service experience and be able to work nights, weekends, and holiday shifts.
Needed: Asurion provides equipment for its agents.
Base pay rate: $13.50 per hour.
7. Arise
Arise is a customer service outsourcing company that offers a range of services to businesses, including online chat support.
They hire remote chat agents as independent contractors to provide support to clients in a variety of industries.
Needed: Arise provides training and support to help you succeed in your role as a chat agent.
8. Uber
Uber is a transportation company that offers ride-hailing services to customers around the world.
They provide customer support through a variety of channels, including online chat.
As a remote chat agent with Uber, you would be responsible for answering customer inquiries, resolving issues, and providing support.
Requirements: You must have excellent verbal and written communication skills.
Though not required, preference is given to individuals who have a Bachelor’s degree in English, Journalism, or Communication.
Needed: You’ll need a reliable computer with high-speed internet.
Base pay rate: $13.50 per hour.
9. SiteStaff
SiteStaff provides live chat services for businesses.
Working with SiteStaff, you’ll focus on providing friendly and personalized chat service to each customer.
Requirements: You must have excellent verbal and written communication skills.
You should be able to type at least 65-75 words per minute.
Needed: You’ll need a reliable computer with high-speed internet.
Base pay rate: $10 per hour.
Wrapping Up
There are many companies that offer online chat agent jobs, and the demand for these positions is likely to continue to grow as more businesses move their operations online. If you have strong communication skills and enjoy helping others, working as an online chat agent can be a great way to earn an income from home or from a remote location.
Overall, each of these companies offers a unique set of services and opportunities for remote chat agents.
If you are interested in working as an online chat agent, it’s important to research the company and understand the requirements and expectations of the role before applying.